Meet an "experience" library, part 1

In 2002 Cerritos, California opened the first “experience” library. Pine and Gilmore, authors of The Experience Economy, gave this library an Expy Award for its amazing design. Let’s take a look at some of its unique features.

The new portion of the building is clad in titanium, the first building in the U.S. to use this material. It shimmers in the light and changes color with the weather.

The building draws you in with welcoming features.

Several water features outside in the plaza invite touch and sensory play.

On hot days this programmed fountain is probably filled with kids.

A creative sculpture shaped like a book celebrates the history of Cerritos.

Tip of the day: The staff and designers wanted to create the library of the future. When planning, they didn’t look at libraries, they looked at other businesses that successfully did what they wanted to do, like theme parks, hotels, and cruise ships. Thinking outside their industry allowed them to create a successful new experience. For more on this trend towards experience-based business, download a free chapter of my new book.

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